Hardware Repair Policies and Procedures

Harvard Medical School Information Technology (HMS IT) provides hardware repair services for quad-based faculty and staff.

Scope of Services

Information Technology provides hardware repair services for computers and printers used by faculty, staff and students at HMS quad-based and satellite offices. Certified hardware technicians can order and install replacement or upgrade components. Labor is provided at no cost to you.

Department or client is financially responsible for the cost of the parts only under the following situations:

  • If the department wishes to upgrade existing equipment (for example, the need for a larger hard drive or more RAM). In this situation, the department must pay for the hardware, but IT will provide the installation at no additional cost. This policy handles these components the same way as new computer purchases, with all costs borne by the department. The individual department MUST provide a billing code with the Object code of 6750. 6750 is the only object code that can be used when ordering parts through Information Technology.
  • If the department wishes to repair a component that IT has deemed economically irreparable.
    If the cost of a repair to a component exceeds 50% of its current value, IT will choose not to repair it. In cases such as this, the department can either pay for the repairs themselves, or purchase new equipment. IT will install the part(s) at no additional cost. This policy saves the School from repairing old or outdated equipment. The individual department MUST provide a billing code with the Object code of 6750 (6750 is the only object code that can be used when ordering parts through Information Technology).

In Warranty Repairs

If your computer needs repair and is still under warranty, HMS IT will perform the repair or forward the component to the manufacturer for you. Labor is provided at no cost to you.

Out of Warranty Repairs

If your computer needs repair and is out of warranty, HMS IT will perform the repair or forward the component to the manufacturer for you. Labor is provided at no cost to you.

Department or client is financially responsible for the cost of the parts only under the following situations:

  • If the department wishes to upgrade existing equipment (for example, the need for a larger hard drive or more RAM). In this situation, the department must pay for the hardware, but IT will provide the installation at no additional cost. This policy handles these components the same way as new computer purchases, with all costs borne by the department. The individual department MUST provide a billing code with the Object code of 6750. 6750 is the only object code that can be used when ordering parts through Information Technology.
  • If the department wishes to repair a component that IT has deemed economically irreparable.
    If the cost of a repair to a component exceeds 50% of its current value, IT will choose not to repair it. In cases such as this, the department can either pay for the repairs themselves, or purchase new equipment. IT will install the part(s) at no additional cost. This policy saves the School from repairing old or outdated equipment. The individual department MUST provide a billing code with the Object code of 6750 (6750 is the only object code that can be used when ordering parts through Information Technology).

Personal Computer Repair

Harvard University Information Technology has recently selected Micros Northeast as the vendor to provide personal computer repairs for faculty, staff and students. Micros Northeast is a service center for Apple, Lenovo, HP, and Dell, providing warranty and non-warranty repair. Complete information regarding warranty repairs and the pricing/payment options for out-of-warranty repairs is available on the Technology Services web site: http://www.uis.harvard.edu/technology_services/hardware_repairs/

Micros Northeast caters to New England's educational market and prides itself in providing timely computer repairs, attention to detail, and superior customer service. Micros Northeast is one of New England's oldest computer dealerships. The service and retail facility is located at 329 Washington St, Woburn, MA 01801. To contact Micros Northeast call 617-496-8324 or email hu@microsne.com.

If you have any questions about getting a personal computer repaired, please contact the HMS IT Service Desk or your departmental Client Services Representative.

Computer Disposal

If you are planning on recycling or donating old computer equipment, please review policies regarding disposition of computer equipment. Harvard University security policies state that electronic information must be destroyed. If you have questions or concerns, or need more information on this process, please contact the HMS IT Service Desk or your departmental Client Services Representative.

Last Updated January 12, 2012



Copyright 2014 by the President and Fellows of Harvard College.
Site Updated: 7/25/2014
IT Photo

more info