Configuring iPhone 2.x for Microsoft Exchange using ActiveSync

You will need to have the following information available:

• eCommons Name
• eCommons Password
• E-Mail address (needs to be your primary HMS Address, usually first_last@hms.harvard.edu)
• Server Name: email.med.harvard.edu

You will also be asked for an account Description. This can be anything you'd like. It may be helpful to name the account HMS Exchange or HMS Email so you know which account it is.

Instructions

1. Go to the Home screen (press the Home button at the bottom of the iPhone)
2. Tap on Settings
3. Tap on Mail, Contacts, Calendars
4. Tap on Add Account
5. Tap on Microsoft Exchange
6. Enter the Following information:
   1. Account User Name (Your eCommons Name)
   2. Password (Your eCommons password)
   3. Your PRIMARY E-mail address, usually first_last@hms.harvard.edu)
   4. Account description
7. Tap Next
8. Enter the email server name (email.med.harvard.edu)
9. Tap Next

If the account information and server name have been added correctly the Exchange account should be created on iPhone.
Note: Updating may take up to 30 minutes to connect and fully populate the mailbox.

You may also use the Exchange calendar and Contacts list, if desired.

Additional Information

iPhones that have been configured to connect via Microsoft Exchange have limited remote management capabilities via Outlook Web Access (OWA).

To view/manage the iPhone remotely

1. Log in to OWA (http://email.med.harvard.edu) using your eCommons account.
2. Click on Options
3. Click on Mobile Devices

The iPhone should appear on the list of mobile devices. The available functions are limited to:

• Removal Device from List...
• Wipe All data from Device...

Remote Wipe is useful if the phone is lost or stolen. From the OWA interface, you can initiate a remote erase of the phone. The Remote Wipe function deactivates the iPhone and initiates a DOD level erasure of the phone's memory. Once the remote wipe has been initiated, the phone will be unavailable for use for several hours, and will need to be reconnected to a computer with iTunes in order to reactivate it. Reactivation requires that iTunes be logged in to the account that originally activated the phone.